 |  | How new technologies are improving the onboard passenger experience |
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The acceleration of inflight Wi-Fi installations, combined with the majority of passengers now carrying one or more digital devices, is creating a momentum that sees many of today's new inflight products focus on digital developments. In a three-part series we take a look at innovations that are the result of this convergence. Read more... |
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 | | Passengers on Delta's 'Beta Plane' can submit their ideas via Wi-Fi |
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As the co-creation trend matures, airlines such as Delta, KLM, SAS and Finnair have gone beyong incidental campaigns and launched broad co-creation programs to improve the passenger experience. Delta's latest 'Ideas in Flight' program also lets Delta passengers provide feedback and submit ideas while up in the air. Read more... |
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 | | Air Canada's new LCC – rouge – teams with Disney for customer service training |
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Air Canada's new discount airline, Rouge, is calling in Disney to help train their flight attendants. The airlines says it looked at several top customer service providers, with Disney being the most comprehensive and in line with its vision for creating a very different and service-focused culture. Read more... |
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 | | IndiGo lets passengers taste and vote for their favourite buy-on-board sandwich |
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India's 'no-frills chic' carrier IndiGo is known for its on-time performance, quirky branding and cool design, which has made it the largest domestic airline in India in just a few years. To promote its buy-on-board sandwiches, the airline surprised passengers with boxes of free food samples and asked them to vote for their favourite. Read more... |
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 | | Indonesion low-cost carrier Lion Air launches full-service airline |
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At a time that Asia's full-service carriers are busy launching low-cost affiliates, Indonesia's Lion Air - the region's second largest budget carrier - is moving in the opposite direction by launching full-service airline called Batik Air. Read more... |
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 | | Qantas commissions books that can be completed in flight time |
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Australia's Qantas has created a range of new fiction titles for its frequent flyers, selected to correspond with flight times. With the novels - penned by notable Australian authors and stylishly designed - the airline aims to promote its new long-haul routes which are the result of its recent partnership with Emirates. Read more... |
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 | | AirBaltic's BalticMiles app rewards frequent fliers for burned calories |
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BalticMiles' new 'Burn The Miles' app offers rewards to frequent fliers who jog enough to burn off the same number of calories as miles they have flown. Passengers are challenged to match every mile they fly with a calorie burned in the space of 24 hours after they land, tracked using the smartphone's built-in accelerometer. Read more... |
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 | | Eindhoven Airport rewards Facebook VIP's with designated parking spot and fast track |
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Eindhoven Airport, the Netherlands' second-largest airport, has embraced social media technology in a novel way. Each month, the airport offers two Facebook fans several perks when they fly via the airport, such a free breakfast, lunch or dinner, fast-track security and free parking at a designated Facebook-marked spot. Read more... |
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